Terms and Conditions

1. Orders & Payments

• All orders are confirmed only upon receipt of the required advance payment.
• No dates, designs, or time slots are reserved without advance payment.
• The remaining balance (if any) must be settled as per the agreed timeline prior to delivery or collection.

2. Allergies & Dietary Requirements

• All allergies and dietary restrictions must be clearly disclosed at the time of booking.
• While we take all reasonable precautions, our kitchen handles common allergens (including nuts, dairy, eggs, and gluten), and we cannot guarantee a completely allergen-free environment.

3. Cancellations & Refunds

• Refunds are only eligible if an order is cancelled at least two (2) weeks in advance of the scheduled delivery or event date.
• Cancellations made within two weeks are non-refundable, as preparations, sourcing, and scheduling will already be in progress.
• Refunds, if approved, will be processed via the original payment method within 3-5 working days.

4. Cake Tasting

• A one-time cake tasting is available after advance payment is received, subject to availability.
• Additional tastings, if requested, may be chargeable.

5. Design & Custom Orders

• Custom cake designs are handcrafted; minor variations in colour, texture, or decoration may occur and are considered part of the artisanal process.
• Reference images are used for inspiration only and not for exact replication.

6. Delivery & Logistics

• Delivery services are available within Malé’ and Hulhumalé’ only.
• For events, parties, or setups outside these areas, the client is responsible for arranging all logistics, including transportation, access, and setup requirements, unless otherwise agreed in writing.
• The studio is not responsible for damages caused by improper handling after delivery.

7. Kids’ Classes & Workshops

• For children’s classes or workshops, the individual making the booking confirms that they are the child’s parent or legal guardian, or have full authorization to do so.
• The studio is not responsible for children outside the scheduled class duration or without proper supervision as specified.

8. Changes to Orders

• Any changes to design, size, flavour, or date must be requested at least 14 days prior and are subject to approval and availability.
• Late changes may not be accommodated and may incur additional charges.

9. Food Safety & Responsibility

• Once the cake or confectionery items are delivered or collected, proper storage and handling become the client’s responsibility.
• We are not liable for deterioration caused by heat exposure, improper storage, or delays in consumption.

10. Use of Images

• Hanbun Studio reserves the right to use images of the products, for promotional purposes, unless otherwise agreed.

11. Right to Refuse Service

• The studio reserves the right to refuse or cancel orders that are unlawful, inappropriate, or conflict with our values or operational capacity, with a refund of any advance paid where applicable.

12. Acceptance of Terms

• By placing an order, booking a class, or making a payment, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.